Troubleshoot OneDrive for iOS app problems Manually upload files or photos to OneDrive in iOS Upload HEIF and HEVC photos and videos to OneDrive To disable optimization, tap Settings > iCloud > Photos and uncheck Optimize Storage. OneDrive cannot upload photos optimized for iCloud. ![]() If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll. If you're not connected to Wi-Fi, check your mobile OneDrive settings. If you want to use your mobile network, tap Settings, tap Camera upload, and then turn on Use Mobile Network. Automatic uploading cannot work if the app has been Force Closed (double-tap Home and swipe up and away).Ĭonnect to Wi-Fi. Apple recommends that customers leave the OneDrive app running in the background. ![]() Learn how to turn Low Power Mode on/off.Įnable/disable Background App Refresh in the iOS settings: Settings > Scroll down to our app > toggle on/off Background App Refresh.ĭon't close the app. ![]() iOS won't let OneDrive backup your photos if the battery is less than 20%.Įnsure your device is not in Low Power Mode. If automatic camera upload isn’t working, or only some pictures are uploaded, follow these steps:Ĭonnect your charger. Note: To conserve battery life, iOS may go to "sleep" during a large camera upload, making the upload take a long time.
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